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Industry leading technical support
A coffee roasters’ production day doesn’t end until the batches are done, the orders fulfilled, and the roaster cooled. If anything happens out of the ordinary in that process, Mill City wants to help you with it. Our team of experienced roasters and roaster technicians is available by phone call, email, paper letter, Skype, WeChat, and just about anything else you can communicate with us over. We’re here to help, whenever you need us. Use the information below to get in contact.
More prepared means less downtime
We maintain an extensive replacement parts inventory to keep any downtime to a minimum. Whether your roaster was number 3 or 3000, we have the parts you need to stay up and running and in business.
Support beyond roasting
A diverse blend of expertise in the specialty coffee industry allows our support team to offer more than just technical support. Mill City has been a resource for over 5,000 roasters worldwide, many first time business owners and roasters. From greens sourcing to extraction, customer interaction to product diversification, our consulting and educational teams help guide you in the next big steps.
Guidance for the “Non-Technical”
Maybe you don’t own a multimeter. Maybe you don’t know what a multimeter is. At Mill City Roasters, we believe in building a dependable roaster that is easy to diagnose and repair if something does go wrong. Our tech support team is available to guide you via video chat on any repair. We’ll even help you pick out a multimeter at the hardware store over Skype (been there, done that).