Our manufacturing partner in China, North Coffee
North Coffee Equipment, Ltd. originally partnered with Mill City in 2012 to introduce and support their roasters in North America. Our collaboration has expanded globally and North now builds exclusively for Mill City. Mill City is now responsible for all sales, service, and warranty support worldwide. Mill City currently has qualified and trained representatives established in 12 countries offering the entire North line. The Mill City/North Coffee collaboration has achieved a level of success such that we are very likely the worlds largest manufacturer of commercial roasters by unit volume.
All roasters are built to our mutual specifications at the the North factory in China. Mill City and North coordinate the factory production schedule to arrange for monthly containerized shipments for North American distribution from our headquarters in Minneapolis, MN USA. Orders for delivery outside of North America are drop shipped direct from the factory except in those cases where lead times can be shortened by arranging transport to a U.S. based freight forwarder.
The process is relatively simple. International orders are prepaid via wire transfer and 4-5 weeks later the machine is shipped to the nearest international ocean freight port of arrival. Transport time is usually 3-4 weeks. Customers retain an import broker to file the requisite documents, pay the entry fees, and arrange transport to the final delivery destination. Alternatively, any import broker can arrange to transport direct from the North factory in the Longgang
