The roaster production and shipping timeline is a guide to help you understand the process behind your new roaster purchase.
Roaster Shipping FAQ
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If you have a particularly time-sensitive order, please contact us about additional delivery options we can arrange through our logistics coordinator such as guaranteed deliveries and dedicated-truck shipping.
Non-liftgate delivery is our most economical option but requires that you have access to a loading dock or forklift (i.e., a way to get the roaster down from the bed of a semi-trailer). You can also have your roaster delivered to a nearby freight terminal for pickup. Please contact us if you would like freight-terminal delivery so that we can work with you to find the closest available terminal.
Liftgate shipping, while more expensive, is the most hassle-free option for deliveries to small businesses and residences where no loading dock or forklift is available. With this option, your roaster will be delivered in a truck with a lift to lower your roaster from the truck bed to the ground.
For both types of shipping we will send you tracking information once your roaster ships so that you can track your order. We will also request that the carrier call you prior to delivery (or notify you on arrival if your roaster is shipping to a freight terminal) to schedule an appointment.
Drop-ship: a type of shipping, used for some of our international orders as well as special or custom orders such as venting, where the item is shipped to you directly from the factory.
FOB (Free on board). This is a commercial shipping term for how we ship our roasters, meaning that the buyer has liability for goods that are damaged during shipment after leaving our headquarters. Shipments are covered by insurance held by our commercial shippers. Please see [link to separate roaster inspection procedures doc] for inspection information to ensure that your items are covered in the event of damage.
500g Coffee Roaster Shipping Information
The 500g North Coffee Roaster (NC-500) ships in a single crate, dimensions and weight listed below.
2kg Coffee Roaster Shipping Information
The 2kg North Coffee Roaster (NC-002) ships in a single crate, dimensions and weight listed below.
3kg Coffee Roaster Shipping Information
The 3kg North Coffee Roaster (NC-003) ships in a single crate, dimensions and weight listed below.
6kg Coffee Roaster Shipping Information
The 6kg North Coffee Roaster (NC-006) ships in three crates, dimensions and weight listed below.
10kg Coffee Roaster Shipping Information
The 10kg North Coffee Roaster (NC-010) ships in three crates, dimensions and weight listed below.