One Hour of Priority Support

$150.00 USD Sale Save

If your equipment is not covered under Mill City Roasters' standard warranty, you can purchase time with our tech support team to diagnose issues, source replacement parts, and get help getting back up and running.

This hourly support is available for:

  • Owners who purchased MCR-series roasters from a third party (regardless of age/use)
  • Owners of imported roaster brands that do not offer tech support
  • Owners of US-based roaster brands that do not offer tech support
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Customer Reviews

Based on 1 review
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I
Israel Cortez
Ignition solenoid replacement.

First batch went as planned. Second had a slight variance. While I was trying to hit my drop temp, I noticed my temperature was still rising on RP even though my ignition was button was off, that’s when I discovered the burners were still ignited. I called MCR headquarters to inform them about my situation of my burners not shutting down when the ignition button was in the off position. I was placed on a brief hold before Nick got on the line and diagnosed the problem immediately. Luckily, I had a replacement part on hand. He had given me directions on how to replace the solenoid and asked me to give him a courtesy call once repaired. I was up and running again within the hour. Hands down exceeded all expectations on tech-support.

REQUEST A QUOTE

Request a quote to get freight costs to have your equipment delivered to your location.

CALL (612) 886-2089

Our office team is available Mon-Fri, 9am-5pm (CT) and messages are monitored nearly around the clock.

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