Set-up & Seasoning Roast Call

Note: This service is included for free when you purchase a new Mill City roaster. Contact our Support Team to schedule your call!

This two-part video call starts with our tech support team who will review your installation including electrical, gas and venting, and familiarize you with physical layout of your control panel and roasting system. Once complete, you will be connected with a member of our roasting team to co-roast your first 1-2 seasoning roasts on your machine to get you started using correct airflow and gas levels for your setup. 

We've found these calls to be essential for both safety and function when working with a new roaster so we've included for free them as standard for every new roaster purchase. If you purchased your roaster secondhand, these calls are highly suggested for you (and us) to evaluate the condition of your machinery. 

Fee allows for up 1 hour the set-up call and 1 hour on the seasoning roast call.